winmy21 Privacy Policy

Scope and Application of This Policy

This Privacy Policy is published and managed by winmy21 ("Company", "we", "us"). It applies to all individuals who use the winmy21.onl website, register an account, or use sports betting, online slots, live casino or any other product offered by this platform.

By accessing or using the winmy21 platform, you confirm that you have read, understood and agreed to the collection and use of your personal information as described in this policy. If you do not agree with any part of this policy, you are advised not to use our services.

This policy covers all channels we operate, including the official website, email communications and live chat sessions. It does not cover third-party websites that may be linked from our platform.

Personal Information We Collect

winmy21 collects various categories of personal information depending on the nature of your interaction with our platform. This information includes, but is not limited to:

• Identity Information: full name, identity card number (MyKad), date of birth and gender, collected during the registration and KYC verification process.
• Contact Information: email address, mobile phone number and mailing address for communication and account verification purposes.
• Financial Information: payment method details such as e-wallet account numbers or information required to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Usage Data: login records, betting history, device information, IP address, browser type and general usage patterns for security and service improvement purposes.
• Communications: any messages, complaints or enquiries you send to our customer service team.

Purpose of Data Collection and Use

Every piece of information we collect is used for a lawful and specific purpose. The primary uses of winmy21 members' personal information are as follows:

• Creating, verifying and managing member accounts in accordance with the international licensing requirements we comply with.
• Processing financial transactions including deposits and withdrawals securely and in a timely manner.
• Fulfilling legal obligations related to anti-money laundering (AML) and know your customer (KYC) procedures.
• Providing responsive 24/7 customer service in Malay and English.
• Sending transaction notifications, account updates and relevant service information to members.
• Analysing usage patterns to improve the platform, enhance security and personalise the user experience.
• Monitoring suspicious activity to protect the platform and all members from fraud.

We will not use your personal information for unrelated purposes without informing you in advance and, where necessary, obtaining your consent.

Sharing Information with Third Parties

winmy21 values the confidentiality of members' information. We do not sell or rent your personal data to any party for marketing purposes. However, there are limited situations where sharing information becomes necessary:

• Service Providers: Payment processors, technology providers and operational partners who assist us in delivering our services. All such parties are bound by strict confidentiality agreements.
• Legal Requirements: Regulatory authorities, law enforcement agencies or courts when we are required to do so by law or a valid court order.
• Fraud Prevention: Industry bodies involved in detecting and preventing fraud, money laundering or other illegal activities involving online gambling platforms.

Every instance of data sharing is handled carefully and limited to only the information that is genuinely required. We ensure that all third parties receiving member data comply with data protection standards equal to or higher than our own.

Data Retention Period

winmy21 retains members' personal information for as long as necessary to fulfil the purpose for which it was collected, meet legal and licensing obligations, and resolve any disputes that may arise.

Generally, active account records are retained for the duration the account remains active. Upon account closure, certain data — particularly financial and transaction records — may be retained for a period prescribed by financial and gambling laws under our licensing jurisdiction.

Data that is no longer required will be securely deleted or anonymised in accordance with our internal procedures.

Cookies and Tracking Technologies

winmy21.onl uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for basic website functions such as login sessions and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how visitors use the website to help us understand usage patterns and improve our services.
• Functional Cookies: Store preferences you have set such as saved usernames or display settings to make returning visits easier.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the winmy21 platform.

Member Rights Regarding Personal Information

As a winmy21 member, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request a correction if any information in our records is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted, subject to legal obligations that require us to retain it.
• Right to Object: You may object to the processing of your information for direct marketing purposes at any time.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted while a dispute or review is being resolved.

To exercise any of these rights, please contact the winmy21 customer service team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time and inform you of the outcome.

Account Security and Member Responsibilities

In addition to the technical security measures we implement, the security of your account also depends on your own actions. winmy21 advises all members to:

• Use a unique and strong password for your winmy21 account — combine uppercase letters, lowercase letters, numbers and symbols.
• Never share your password or account login details with any other party, including family members.
• Log out of your account after each session, especially when using a shared device.
• Notify us immediately if you suspect unauthorised access to your account.
• Keep your contact information up to date — particularly your email and mobile number — so we can reach you promptly if there is a security issue.

Changes to This Privacy Policy

winmy21 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements or new technological developments.

Any material changes will be communicated to members via:

• A prominent notice on the winmy21.onl homepage for at least 30 days before the changes take effect.
• Notification email to the member's registered email address.
• Updates on the "Last Updated" date shown at the top of this document.

Continued use of the winmy21 platform after a change notice is considered your acceptance of the updated terms. If you do not agree with the changes, you may close your account by contacting our customer service team.

Contact Us About Privacy

If you have any questions, concerns or complaints about how winmy21 handles your personal information, our team is ready to assist through the following channels: