winmy21 Terms and Conditions

Interpretation and Definitions

In this document, the following words carry the meanings stated unless the context requires otherwise:

• "Platform" means the winmy21 website accessible at https://winmy21.onl and any related applications or services provided by the company.
• "User" or "Member" means any individual who has registered and holds an active account on the winmy21 platform.
• "Company" means winmy21 and the managing entity operating under valid international licensing.
• "Services" means all online gambling products offered, including online slots, live casino, sports betting and table games.
• "Real Money" means funds deposited by the user into their account via payment methods accepted by the platform.

Account Eligibility and Registration

Account registration at winmy21 is open to individuals who meet the following requirements:

• Aged at least 21 years old on the date of registration.
• Holds a Malaysian identity card (MyKad) or valid identity document.
• Not listed on any self-exclusion list or gambling restriction issued by any authority.
• Provides accurate, complete and up-to-date personal information during registration.
• Is not acting as a representative or agent of a third party in any capacity while using the platform.

Each user is only permitted to hold one (1) account. Registering multiple accounts is strictly prohibited and may result in the closure of all such accounts without any compensation.

Deposits, Withdrawals and Payments

winmy21 accepts deposits and processes withdrawals via the following methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost and cryptocurrency (USDT, BTC, ETH). All transactions are in Malaysian Ringgit (RM / MYR) except cryptocurrency transactions.

The minimum limits set are as follows:

• Minimum deposit: RM20 per payment method.
• Minimum withdrawal: RM50 per withdrawal request.
• Withdrawal processing time: between 10 and 45 minutes once the request is approved.

Users are responsible for ensuring that the bank account or e-wallet details registered are correct. winmy21 will not be responsible for losses resulting from inaccurate information provided by the user. All withdrawals will be processed to the same method used for the original deposit for security and compliance purposes.

Bonuses, Promotions and Wagering Requirements

winmy21 offers various promotions to new and existing members. All bonuses are subject to the specified wagering requirements and must be met before a withdrawal is permitted.

The welcome bonus offered is a 150% first deposit bonus of up to RM1,000 with a wagering requirement of 10 times the bonus value. Calculation examples:

• Deposit RM100 → Bonus RM150 → Account balance RM250 → Wagering required: RM150 × 10 = RM1,500
• Deposit RM1,400 → Bonus RM1,000 → Account balance RM2,400 → Wagering required: RM1,000 × 10 = RM10,000

General terms that apply to all winmy21 promotions:

• Only one (1) active bonus is allowed at any one time.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• The company reserves the right to modify, suspend or withdraw any promotion at any time with reasonable notice.
• Any attempt to abuse bonuses or promotions will result in the cancellation of the bonus and further action against the account.
• The VIP programme consists of five (5) tiers — Bronze, Silver, Gold, Platinum and Diamond — each offering progressively higher weekly cashback.

User Conduct and Prohibited Activities

All winmy21 users are required to behave responsibly and ethically at all times. The following activities are strictly prohibited:

• Use of automated software, bots, scripts or any unauthorised tools to play or place bets.
• Money laundering or use of illegally obtained funds through the platform.
• Player collusion or any form of cheating in games.
• Abusing bonuses or promotions through unauthorised means such as registering multiple accounts.
• Threatening, harassing or acting abusively towards winmy21 customer support staff.
• Providing false information during registration, verification or payment requests.

Breaching any of the above prohibitions may result in account suspension or permanent closure, forfeiture of any bonus balance and legal action where applicable.

Privacy and Data Security

winmy21 is committed to protecting users' personal data in accordance with relevant provisions. All personal information collected is used solely for account management, payment processing and compliance with licensing requirements.

winmy21 implements the latest industry security standards including SSL encryption and two-factor authentication procedures to protect user accounts. Users' personal information will not be sold, rented or shared with third parties without the user's consent, except as required by law or the relevant authorities.

For detailed information on how winmy21 handles personal data, please refer to our Privacy Policy.

Account Suspension and Termination

Users may request to close their own account at any time by contacting customer support via live chat or email. Before the closure is processed, any eligible real money balance will be refunded in accordance with standard procedures.

winmy21 reserves the right to temporarily suspend or terminate a user's account under the following circumstances:

• Violation of these terms and conditions in any form.
• Incomplete identity verification or submission of invalid information.
• Suspicious activity or activity potentially involving financial fraud.
• Requests from relevant authorities or regulatory bodies.
• The user registers under a gambling self-exclusion programme.

Limitation of Liability and Disclaimer

Online gambling involves financial risk. winmy21 does not guarantee that users will profit from any game or bet. All game outcomes are determined by a random number generator (RNG) that has been independently audited and certified.

The company will not be liable for losses arising from:

• Internet service disruptions or platform access interruptions caused by technical factors beyond the company's control.
• Game outcomes that a user considers unsatisfactory but were processed correctly by the system.
• Losses resulting from a user's own negligent handling of their password.
• Failed transactions caused by incorrect payment information provided by the user.

Amendments to Terms

winmy21 reserves the right to modify, add or remove any part of these Terms & Conditions at any time. Users will be notified of any material changes via a notice on the platform or through their registered email.

Continued use of the platform after the effective date of any amendment is considered full acceptance of the updated terms. Users who do not agree with the latest terms have the right to close their account before the effective date.

Applicable Law

These Terms & Conditions are governed by the laws applicable to the company under the international licence through which it operates. Any dispute arising from or in connection with these Terms & Conditions will be resolved through arbitration or the dispute resolution mechanism specified by the relevant regulatory body.

Use of the winmy21 platform by users in Malaysia is subject to each user's own responsibility to ensure that their online gambling activity complies with applicable local laws. winmy21 does not provide users with legal advice regarding the legal status of online gambling in their respective regions.

Contact Us About These Terms

If you have any questions, concerns or complaints regarding these Terms & Conditions, the winmy21 customer support team is ready to help:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and English through the winmy21 platform.
• Email: [email protected] — we will reply promptly.

Our team is committed to providing clear and complete responses to help you understand the terms relating to your account or transactions.